Q: How to purchase your products ?
A: Please inform us your detailed requirement or demand, we will offer some recommendation. After your confirmation, we will issue a formal proforma invoice (PI) for your final confirmation and payment. You can purchase from us directly or via Alibaba Trade Assurance Order.
Q: What's the warranty for the products ?
A: The standard warranty is one year from the date of arrival. In addition, we will still provide good after-sales service after warranty period.
Q: What kind of after-sales service include?
A: Online Technical Support, other remote technical support; Spare part support, Training, Field Service if requested
Q: Can we visit your factory ?
A: Of course, welcome to visit our factory if you come to China.
Q: What's the production date after we confirm the order ?
A: This depends on the quantity and specific requirement. Normally, for the mass production, we need about 35-40 days to finish the production. For some regular reagents, we can provide within 7 days after the confirmation.
Q: Is OEM or ODM service available
A: Available upon request.