PRODUCT DESCRIPTION
FREQUENTLY ASKED QUESTION
Q: How long does shipping take?
A: The shipping time will vary based on where you are located and whether the product you order is in stock.
We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it to you within 8-20 working days.
Q: What happens if my shipment is lost or stolen?
A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the bags/handbags to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.
Q: What methods of shipping do you offer, and what can you tell me about them?
A: Shipping using Fedex is default, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 8-20 working days
Q: I am looking for Handbags goods that are not listed on your site,can you provide them?
A: If you are looking for handbags goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.
Q: I ordered and recieved the parckage But i wish to change it for some other model,What are my options?
A: If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $35 Handing & shipping cost will apply.
Q: How can I pay for my order and how secure is it?
A: You can pay for your order using the debit card and Credit Cards now. In addition to that, we also accept the western union; please contact our service staff asking the payment account before your order to get extra discount. After receiving your payment, we will confirm the order information with you and arrange the shipping.
POLICY OF REFUND,MAINTENANCE AND REPLACEMENT
Replacement:
We offer replacement policy in the condition that there are some obvious quality problems of the items, you can come to our live support or send us an email and we will tell you how to solve the problem. You can choose a replacement of the same product or product of the same value. We will ship a new item to you once we get the item in question. However, you have to pay for the original and return shipping charges. And we are not responsible for returned products lost in post.
Refund
We will issue you a FULL REFUND once we have received the product in question. However, you have to pay for the initial and return shipping charges. And we are not responsible for returned products lost in post. Our website cannot give a full refund for quality problems such as:
I have changed my mind on this product.
The product is not what I’d imagine it to be.
I don’t like this product after I have received it.
We will deduct 15 handling fee based on your order total amount and give you a partial refund.
You cannot change or return the product if you don’t like the size and the color. Please choose the right size and color carefully before purchasing.
