FAQ 1.Who are you?
Our company was founded in 2005, our chairman has been the president of Foshan Oral Equipment Association for many years. Under the mission of “For Dentist’s Excellence”, we focus on the R&D, production and quality assurance of dental unit and air compressor in the past 18 years. Therefore, we have won good reputation and the trust of more than 120 countries’ clients. In the future, we never stop our pace and insist on our mission to deeper our cooperation with existing and new clients.
2.How about your quality?
Quality is the core that we always adhere to, we will not lower our quality just because we want to win the order. So, we have strict quality control on before production, during production and finished products.
3.How about the delivery time?Lead time depends on the order quantity, it’s about 7 days for LCL order while about 20 days for container orders.
4.What is the payment terms?
The main payment term is by TT, 30% deposit, the balance is before shipment. We can also accept payment of L/C at sight or Alibaba trade assurance depends on the actual order quantity.
5.How to make order?
You can choose the item you like from our catalogue or you can let us know your budget, color and other actual requirement, then we can provide you a configuration solution for your reference. After the confirmation of all details and received the deposit payment, we will start the production immediately.
6.How many units can be loaded in the container?
About 24units for one 20FT container, 48 units for one 40HQ container.
7.Why should I buy from you not from other supplier?
(1)We can provide you stable quality and high cost performance products, because our quality improvement for old & new products is carried out more than 50 times every year so that to pursue the perfection.
(2)We have advanced production line and monthly output is 800 to 1000 dental units to guarantee the lead time.
(3)We have ISO 13485, CE certificate and full set of documents that will help you for easy registration.
(4)We can provide you professional import information and soonest services no matter in pre-sales and after-sales.
8.How is the warranty?
The warranty is one year from the date of manufacture.
9.How can I get the after-service?
Any questions or problems about our cooperation or products, you can contact us by email or through social media channel, we will try our best to get back to you in the shortest time, and also please provide photos, video, nameplate of our products, so that we can check with our engineer immediately and provide the solution.
10.Can I be your agent?
A: Thank you for your trust on Roson and warmly welcome to discuss the agent cooperation. In our agent cooperation, we can cooperate as sole agent, reginal agent or agent on certain model, different agent cooperation will have different kind of supports and requirements.